Returns or Exchanges for Custom Products
- We take great care in ensuring that custom products are made according to your specifications. Please review your design and order details carefully before finalizing your purchase. Once a custom order is placed and confirmed, it is considered final and refunds, returns, or exchanges will need management review before they can be accepted.
Defective or Incorrect Products
- Defective Items: If you receive a defective or incorrect product, please contact us immediately at sales@excaliburapllc.com with your order number and a description of the issue. We will provide instructions on how to return the product and arrange for a replacement or refund.
- Resolution: We will make every effort to resolve issues related to defective or incorrect products in a timely manner. Your satisfaction is important to us.
Return Process
- Management Approval: All returns are subject to management approval. We reserve the right to refuse any return request that does not meet our policy criteria.
- Return Shipping: If your return request is approved, you will be provided with instructions on how to return the product. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refunds: For approved returns of stock products, refunds will be processed to the original payment method. Please note that shipping costs are non-refundable.
Contact Information
For any questions or to initiate a return, please contact our customer service team:
Excalibur AP LLC
Email: sales@excaliburapllc.com
Phone: 602-299-6949
Terms and Conditions
Effective Date: 08/02/2024
Welcome to Excalibur AP LLC
Thank you for visiting Excalibur AP LLC ("we," "us," "our"). By using our website (the "Site") and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Agreement to Terms
By accessing or using our Site, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should not use our Site.
2. Use of Our Site
a. Eligibility: To use our Site and create custom decals, you must be at least 18 years old or have the consent of a parent or guardian.
b. Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Custom Decal Design
a. Design Creation: You may create and submit your own designs for custom decals. It is your responsibility to ensure that your design does not infringe on any third-party rights, including copyright, trademark, or other intellectual property rights.
b. Content Restrictions: You agree not to submit or upload any design that is unlawful, defamatory, obscene, infringing, or otherwise objectionable.
4. Intellectual Property
a. Ownership: All content on our Site, including text, images, logos, and designs, is the property of Excalibur AP LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
b. User-Generated Content: By submitting a design to our Site, you grant us a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce, modify, and display your design for the purpose of fulfilling your order and for promotional purposes.
5. Copyright and Trademark Policy
a. No Infringement: We do not create or sell products that infringe upon copyrighted material, trademarks, or other intellectual property rights. If you submit a design that we determine may infringe on third-party rights, we reserve the right to refuse to process your order or to remove the design from our Site.
b. Authorization: If you submit a design that incorporates copyrighted or trademarked material, you must have authorization from the copyright holder or trademark owner. You represent and warrant that you have the necessary rights and permissions to use such material.
6. Order Fulfillment
a. Product Availability: We make every effort to ensure that our products are available as described on our Site. However, we reserve the right to modify or discontinue products at any time without prior notice.
b. Order Processing: Orders are processed in accordance with our standard procedures. We are not responsible for delays caused by errors in the information provided by you or issues with payment processing.
7. Shipping and Delivery
a. Shipping: We offer shipping to both domestic and international locations. Shipping costs and delivery times will be provided at checkout.
b. Customs and Duties: For international orders, you are responsible for any customs fees, duties, or taxes that may apply.
8. Returns and Refunds
a. Returns: Due to the custom nature of our products, we generally do not accept returns or offer refunds. However, if there is an error on our part or if the product is defective, please contact us within 14 days of receipt to discuss a resolution.
b. Resolution: If your order is incorrect or defective, we will make every effort to rectify the issue. Please provide your order number and a description of the problem when contacting us.
9. Limitation of Liability
To the fullest extent permitted by law, Excalibur AP LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Site or products. Our liability to you for any claim arising out of these Terms and Conditions shall be limited to the amount paid for the product in question.
10. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our Site. Your continued use of our Site following any changes constitutes your acceptance of the new terms.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be resolved in the courts located in Maricopa, Arizona.
12. Contact Information
If you have any questions about these Terms and Conditions or our products, please contact us at:
Excalibur AP LLC
Email: sales@excaliburapllc.com
Phone: 602-299-6949
By using our Site and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Thank you for choosing us!
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